Guide Job Description

Job Purpose:
The guide is in charge of management and instruction of volunteers.

Work Hours/Structure:
Seasonal position. Hours range from 25-40 hour per week depending on applicant’s availability and coordination with other guide team members (3-4 people).

Organizational/Reporting Structure:
Reports to Executive Director, works closely with the Warehouse Coordinator, FB4K MN Hosts, Mechanics, Bike Recipient Coordinator and Volunteer Coordinator.

JOB TASKS, RESPONSIBILITIES, ACCOUNTABILITIES:

• Manage, instruct and guide volunteers;
• Train and orient volunteers; ensure volunteers complete checklist
• Assist volunteer mechanics and demonstrate as needed.
• Share knowledge/teach volunteers as appropriate
• Identify issues/problems with volunteer mechanic’s capabilities and tactfully redirect volunteers to appropriate tasks
• Organize and manage bike parts inventory and supplies; make prudent replacement parts decision
• Daily opening/closing and prep of warehouse work space for volunteers
• Maintain Organization of warehouse bike inventory
• Evaluate bike inventory throughout refurbish stage, categorize bikes for repair or for part reuse
• Maintain direction and focus for group in order to identify thoroughness of repairs made
• Assist FB4K MN Hosts with volunteers as needed
• Keep finished bikes organized
• *Other duties as assigned

JOB QUALIFICATIONS:

• Interest in working with people
• Good communication skills
• Knowledge/Skills- Must have understanding of function and repair all types of bikes, from single speed to multi-speed and varying types of derailleurs.
• Abilities- Work effectively under pressure, willing to mentor and teach, patient with people just learning skills, respond positively to change, attention to detail, attendance, etc.
• Experience- Worked as a mechanic in a bike shop
• Education- Trained on all types of bikes
• Behavioral Attributes- Examples: Willingness to take initiative and work effectively without close supervision, maintain accuracy and quantity of work under pressure of deadlines and changing priorities, adaptable and flexible with change, etc.
• Other related criteria- Must be willing to work a significant number of hours during the height of the season.
• Previous bike mechanic experience and bike knowledge is a must.
• Ability to be autonomous, prioritize workday, multitask and be detail-oriented.
• Ability to learn in a fast-paced environment.
• Must be able to work both independently or in a team environment.
• Ability to understand and follow written and verbal instructions and take direction well.
• Acceptable appearance and demeanor.
• Ability to create an excellent customer and team experience.
• Good time management skills.
• A sense of urgency and ability to hustle.
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.